Regal Shoes & Co. provides online payment options through the payment methods available during checkout.

This policy explains how payments, billing information, payment verification, and refunds are handled.

Payment Methods

Available payment methods are displayed during checkout.

Payment options may vary depending on the customer’s location, order, currency, and payment provider.

Payment Authorization

Payment must be successfully authorized before an order can be processed.

If a payment is declined, incomplete, or cannot be verified, the order may be delayed or canceled.

Billing Information

Customers are responsible for providing accurate billing information during checkout.

Incorrect or incomplete billing information may result in payment failure, order delays, or additional verification requirements.

Payment Security

Payments may be processed through secure third-party payment providers.

These providers use security measures designed to protect payment and transaction information.

Customers should never send complete payment card information by email.

Currency

The applicable currency for an order is displayed during the shopping and checkout process.

Your bank or payment provider may apply currency conversion charges or international transaction fees where applicable.

Taxes and Additional Charges

Applicable taxes may be calculated during checkout according to the order and delivery destination.

For international orders, customs duties, import taxes, brokerage fees, or other government charges may apply depending on the destination.

Payment Verification

For security purposes, some transactions may require additional verification.

An order may be canceled or refunded when payment information cannot be verified or when an order appears to involve unauthorized or fraudulent activity.

Failed Payments

If payment cannot be completed successfully, the order may not be processed.

Customers may need to use another available payment method or contact their payment provider.

Refunds

Approved refunds are generally issued to the original payment method.

The time required for the refund to appear in the customer’s account depends on the payment provider or financial institution.

Billing Questions

For questions about a payment, charge, refund, or billing issue, please contact:

support@regal-shoes-and-co.com

When contacting us about an existing order, please provide your order number. Never include your full payment card number or security code in an email.