Quality Footwear. Modern Style. Everyday Comfort.
We want you to feel confident when shopping with Regal Shoes & Co. Please review the following return conditions before requesting a return.
Return Period
Eligible products may generally be returned within 30 days of delivery, unless a different return period is clearly stated for a particular product or order.
Return Conditions
To qualify for a return, footwear and other products should:
- Be unused and unworn
- Be in original condition
- Have original tags and labels where applicable
- Include original packaging and accessories where applicable
- Not show signs of washing, alteration, damage, or use
- Be accompanied by valid order information
For footwear, please ensure the shoes are not worn outdoors when determining whether they remain eligible for return.
Non-Returnable Items
Certain products may not be eligible for return, including:
- Final-sale items
- Products specifically identified as non-returnable
- Personalized or customized items where applicable
- Items returned outside the applicable return period
- Products that have been worn, damaged, altered, or otherwise used
How to Request a Return
Please contact us before sending a product back.
Email: support@regal-shoes-and-co.com
Please provide:
- Order number
- Product name
- Reason for the return
- Photos where relevant
Do not send a return to an address without receiving return instructions from customer support.
Return Shipping
Return shipping responsibility may depend on the reason for the return.
For returns due to a change of mind, incorrect size selection, or similar reasons, return shipping costs may be the customer’s responsibility.
If an item arrives damaged, defective, or incorrect, please contact us before returning it so that appropriate instructions can be provided.
Damaged or Incorrect Orders
If you receive an incorrect, damaged, or defective product, contact us as soon as possible.
Please provide your order number and photographs of the product and packaging when requested.
Email: support@regal-shoes-and-co.com
Refunds
Once an approved return has been received and inspected, the applicable refund will generally be issued to the original payment method.
The time required for the refund to appear in your account depends on the payment provider or financial institution.
Original shipping charges may not be refundable unless the return resulted from an error on our part or applicable law requires otherwise.
Exchanges
Exchange availability depends on product and size availability. Where a direct exchange cannot be provided, you may be required to return the original item and place a new order.
Contact
For return and refund questions: